Encompass Technologies

All Systems Operational

Encompass Cloud Platform (ECP) Operational
Encompass Mobile Operational
Snowflake Data Warehouse Operational
DSDLink Operational
SRS Connection ? Operational
Trading Partner EDI Connections Operational
Encompass Support System Operational
paylink Operational
paylink Operational
paylink Stripe API Operational
AWS Services Operational
Domain Name Service (DNS) Operational
Elastic Load Balancer (ELB) Operational
Elastic Compute Cloud (EC2) - US West Operational
Elastic Compute Cloud (EC2) - US East Operational
Simple Storage Service (S3) Operational
Simple Email Service (SES) Operational
Elasticache Operational
Lambda Operational
3rd Party API Services Operational
Google Maps Operational
Google Docs Operational
Twilio Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 14, 2025

No incidents reported today.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025
Postmortem - Read details
Jul 14, 11:27 MDT
Resolved - This incident has been resolved, a post mortem will be posted in 5-7 business days.
Jul 8, 11:05 MDT
Update - All major DNS providers have accurate information now from our monitoring.
We will continue to monitor for 30 minutes for any outstanding issues.

Local office networks may have lingering DNS caches that need to be cleared manually.

Jul 8, 10:35 MDT
Update - We are continuing to monitor for any further issues.
Jul 8, 10:26 MDT
Monitoring - We're experiencing DNS propagation issues affecting some users' ability to access our CDN. The issue will resolve automatically as DNS updates propagate globally over the next 5-60 minutes, depending on local caching settings.

Quick fixes for affected users, if you're unable to load images/files on our site:

A. Wait 5-60 minutes - the issue will resolve automatically as DNS updates spread
B. Restart your router - unplug for 30 seconds, plug back in, wait 2-3 minutes
C. Try a different network - switch to mobile data or different WiFi
D. Restart your device if the above doesn't work

For tech-savvy users:
Temporarily change DNS to 8.8.8.8 and 1.1.1.1 in network settings

Jul 8, 09:46 MDT
Identified - We're experiencing DNS propagation issues affecting some users' ability to access our CDN. This appears to be due to a DNS propagation issue between AWS Cloudfront and the Cloudflare networks in particular.
Jul 8, 09:38 MDT
Investigating - We are currently investigating the issue, there appears to be an issue with the AWS CDN
Jul 8, 09:03 MDT
Jul 7, 2025
Resolved - From what we are seeing issues are largely resolved on their own. We'll continue to watch the issue.
Jul 7, 14:03 MDT
Monitoring - From our investigation, it looks like this was an issue with our content delivery network's DNS resolution, which has since resolved on its own. This was likely due to an intermittent networking issue in AWS's infrastructure.

We're continuing to monitor the issue.

Jul 7, 12:27 MDT
Investigating - We have received reports of issues with pages loading in Encompass and errors syncing Encompass Mobile. We are currently investigating and will update this task as we find out more information and can address the issue.
Jul 7, 11:57 MDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Resolved - This incident has been resolved. We will provide a post-mortem within 5-7 business days for this incident, once we conclude our investigation.
Jul 2, 18:01 MDT
Monitoring - We've implemented a fix and service has been restored. We are continuing to monitor the infrastructure.
Jul 2, 17:35 MDT
Investigating - We are currently investigating issues with increased 5xx errors and slowness on the Encompass application affecting some users. We will continue to update this incident periodically.
Jul 2, 17:30 MDT
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.