Encompass Technologies
All Systems Operational
Encompass Cloud Platform (ECP) Operational
Encompass Mobile Operational
Snowflake Data Warehouse Operational
DSDLink Operational
SRS Connection ? Operational
Trading Partner EDI Connections Operational
Encompass Support System Operational
paylink Operational
paylink Operational
paylink Stripe API Operational
AWS Services Operational
Domain Name Service (DNS) Operational
Elastic Load Balancer (ELB) Operational
Elastic Compute Cloud (EC2) - US West Operational
Elastic Compute Cloud (EC2) - US East Operational
Simple Storage Service (S3) Operational
Simple Email Service (SES) Operational
Elasticache Operational
Lambda Operational
3rd Party API Services Operational
Google Maps Operational
Google Docs Operational
Twilio Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 11, 2025

No incidents reported today.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Resolved - We experienced login issues affecting both the main login page and the warehouse application login starting at approximately 12:11 AM PST on February 7, 2025. This followed a hot-fix deployment at 12:00 AM PST. Users already logged in appeared unaffected.

We identified the hot-fix as the likely cause and reverted it at 12:55 AM PST. As the rollback propagated, users regained the ability to log in.

We are continuing our post-mortem investigation and will post it in 5-7 business days.

Feb 7, 01:00 MST
Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.