Postmortem -
Read details
Jul 14, 11:27 MDT
Resolved -
This incident has been resolved, a post mortem will be posted in 5-7 business days.
Jul 8, 11:05 MDT
Update -
All major DNS providers have accurate information now from our monitoring.
We will continue to monitor for 30 minutes for any outstanding issues.
Local office networks may have lingering DNS caches that need to be cleared manually.
Jul 8, 10:35 MDT
Update -
We are continuing to monitor for any further issues.
Jul 8, 10:26 MDT
Monitoring -
We're experiencing DNS propagation issues affecting some users' ability to access our CDN. The issue will resolve automatically as DNS updates propagate globally over the next 5-60 minutes, depending on local caching settings.
Quick fixes for affected users, if you're unable to load images/files on our site:
A. Wait 5-60 minutes - the issue will resolve automatically as DNS updates spread
B. Restart your router - unplug for 30 seconds, plug back in, wait 2-3 minutes
C. Try a different network - switch to mobile data or different WiFi
D. Restart your device if the above doesn't work
For tech-savvy users:
Temporarily change DNS to 8.8.8.8 and 1.1.1.1 in network settings
Jul 8, 09:46 MDT
Identified -
We're experiencing DNS propagation issues affecting some users' ability to access our CDN. This appears to be due to a DNS propagation issue between AWS Cloudfront and the Cloudflare networks in particular.
Jul 8, 09:38 MDT
Investigating -
We are currently investigating the issue, there appears to be an issue with the AWS CDN
Jul 8, 09:03 MDT