All Systems Operational

Encompass Cloud Platform (ECP) Operational
Encompass Mobile Operational
Snowflake Data Warehouse Operational
DSDLink Operational
Trading Partner EDI Connections Operational
Encompass Support System Operational
paylink Operational
paylink Operational
paylink Stripe API Operational
AWS Services Operational
Domain Name Service (DNS) Operational
Elastic Load Balancer (ELB) Operational
Elastic Compute Cloud (EC2) - US West Operational
Elastic Compute Cloud (EC2) - US East Operational
Simple Storage Service (S3) Operational
Simple Email Service (SES) Operational
Elasticache Operational
Lambda Operational
3rd Party API Services Operational
Google Maps Operational
Google Docs Operational
Twilio Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - MySQL29, MySQL4, MySQL7 Nov 21, 2026 20:00 - Nov 22, 2026 00:00 MST

We will be undergoing scheduled maintenance during this time, only for the listed database clusters.
To see your database cluster: Log in to Encompass -> In the left-side menu, click the overflow option in the top corner -> At the bottom of the panel, look for 'DB'

Posted on Nov 13, 2026 - 09:31 MST

Scheduled Maintenance - MySQL2, MySQL6, MySQL12, MySQL19 Nov 28, 2026 20:00 - Nov 29, 2026 00:00 MST

We will be undergoing scheduled maintenance during this time, only for the listed database clusters.
To see your database cluster: Log in to Encompass -> In the left-side menu, click the overflow option in the top corner -> At the bottom of the panel, look for 'DB'

Posted on Nov 13, 2026 - 09:34 MST

Scheduled Maintenance - MySQL5, MySQL21, MySQL25 Dec 5, 2026 20:00 - Dec 6, 2026 00:00 MST

We will be undergoing scheduled maintenance during this time, only for the listed database clusters.
To see your database cluster: Log in to Encompass -> In the left-side menu, click the overflow option in the top corner -> At the bottom of the panel, look for 'DB'

Posted on Nov 13, 2026 - 09:36 MST

Scheduled Maintenance - DSDLink Dec 12, 2026 20:00 - Dec 13, 2026 00:00 MST

We will be undergoing scheduled maintenance during this time, only for the DSDLink system.
Posted on Nov 13, 2026 - 09:37 MST

Scheduled Maintenance - MySQL10, MySQL14, MySQL18, MySQL28 Dec 19, 2026 20:00 - Dec 20, 2026 00:00 MST

We will be undergoing scheduled maintenance during this time, only for the listed database clusters.
To see your database cluster: Log in to Encompass -> In the left-side menu, click the overflow option in the top corner -> At the bottom of the panel, look for 'DB'

Posted on Nov 13, 2026 - 09:15 MST

Scheduled Maintenance - MySQL17, MySQL3, MySQL22, MySQL27 Dec 26, 2026 20:00 - Dec 27, 2026 00:00 MST

We will be undergoing scheduled maintenance during this time, only for the listed database clusters.
To see your database cluster: Log in to Encompass -> In the left-side menu, click the overflow option in the top corner -> At the bottom of the panel, look for 'DB'

Posted on Nov 13, 2026 - 09:43 MST

Scheduled Maintenance - MySQL1, MySQL16, MySQL24, MySQL26 Jan 2, 2027 20:00 - Jan 3, 2027 00:00 MST

We will be undergoing scheduled maintenance during this time, only for the listed database clusters.
To see your database cluster: Log in to Encompass -> In the left-side menu, click the overflow option in the top corner -> At the bottom of the panel, look for 'DB'

Posted on Nov 13, 2026 - 09:49 MST

Scheduled Maintenance - MySQL11 Jan 9, 2027 20:00 - Jan 10, 2027 00:00 MST

We will be undergoing scheduled maintenance during this time, only for the listed database clusters.
To see your database cluster: Log in to Encompass -> In the left-side menu, click the overflow option in the top corner -> At the bottom of the panel, look for 'DB'

Posted on Nov 13, 2026 - 09:52 MST

Scheduled Maintenance - MySQL23, MySQL8, MySQL15, MySQL20 Jan 16, 2027 20:00 - Jan 17, 2027 00:00 MST

We will be undergoing scheduled maintenance during this time, only for the listed database clusters.
To see your database cluster: Log in to Encompass -> In the left-side menu, click the overflow option in the top corner -> At the bottom of the panel, look for 'DB'

Posted on Nov 13, 2026 - 09:53 MST

Scheduled Maintenance - All systems Jan 23, 2027 20:00-23:00 MST

We will be undergoing scheduled maintenance during this time, for all desktop/server systems, mobile applications will continue to work but not be able to sync.
Posted on Nov 13, 2026 - 09:55 MST

Nov 13, 2026

No incidents reported today.

Nov 12, 2026

No incidents reported.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.