Encompass Technologies

All Systems Operational

Encompass Cloud Platform (ECP) Operational
Encompass Mobile Operational
Snowflake Data Warehouse Operational
DSDLink Operational
SRS Connection Operational
Trading Partner EDI Connections Operational
Encompass Support System Operational
paylink Operational
paylink Operational
paylink Stripe API Operational
AWS Services Operational
Domain Name Service (DNS) Operational
Elastic Load Balancer (ELB) Operational
Elastic Compute Cloud (EC2) - US West Operational
Elastic Compute Cloud (EC2) - US East Operational
Simple Storage Service (S3) Operational
Simple Email Service (SES) Operational
Elasticache Operational
Lambda Operational
3rd Party API Services Operational
Google Maps Operational
Google Docs Operational
Twilio Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - MySQL4, MySQL7 May 15, 2026 22:00 - May 16, 2026 00:00 MDT

We will be performing an upgrade of software on some of our core infrastructure at this time. This will only affect customers using the indicated MySQL servers, and may cause up to an hour of downtime during this maintenance window.

To confirm the MySQL server your site is using, you can do the following:
1. Log in to your Encompass site.
2. Next to the word "Encompass" on the left-side menu, in the top left, click the "three vertical dot" button.
3. At the bottom of the popup that appears, under the "Performance" header, look for a line that says "DB: MySQL" which will indicate the MySQL server used by your site.

Posted on May 12, 2026 - 11:49 MDT

Scheduled Maintenance - MySQL8, MySQL20, MySQL24 May 16, 2026 20:00-22:00 MDT

We will be performing an upgrade of software on some of our core infrastructure at this time. This will only affect customers using the indicated MySQL servers, and may cause up to an hour of downtime during this maintenance window.

To confirm the MySQL server your site is using, you can do the following:
1. Log in to your Encompass site.
2. Next to the word "Encompass" on the left-side menu, in the top left, click the "three vertical dot" button.
3. At the bottom of the popup that appears, under the "Performance" header, look for a line that says "DB: MySQL" which will indicate the MySQL server used by your site.

Posted on May 12, 2026 - 11:51 MDT

Scheduled Maintenance - MySQL1, MySQL18, MySQL25 May 22, 2026 22:00 - May 23, 2026 00:00 MDT

We will be performing an upgrade of software on some of our core infrastructure at this time. This will only affect customers using the indicated MySQL servers, and may cause up to an hour of downtime during this maintenance window.

To confirm the MySQL server your site is using, you can do the following:
1. Log in to your Encompass site.
2. Next to the word "Encompass" on the left-side menu, in the top left, click the "three vertical dot" button.
3. At the bottom of the popup that appears, under the "Performance" header, look for a line that says "DB: MySQL" which will indicate the MySQL server used by your site.

Posted on May 12, 2026 - 11:52 MDT

Scheduled Maintenance - MySQL16, MySQL22, MySQL27 May 23, 2026 20:00-22:00 MDT

We will be performing an upgrade of software on some of our core infrastructure at this time. This will only affect customers using the indicated MySQL servers, and may cause up to an hour of downtime during this maintenance window.

To confirm the MySQL server your site is using, you can do the following:
1. Log in to your Encompass site.
2. Next to the word "Encompass" on the left-side menu, in the top left, click the "three vertical dot" button.
3. At the bottom of the popup that appears, under the "Performance" header, look for a line that says "DB: MySQL" which will indicate the MySQL server used by your site.

Posted on May 12, 2026 - 11:54 MDT

Scheduled Maintenance - MySQL12, MySQL21, MySQL28 May 29, 2026 22:00 - May 30, 2026 00:00 MDT

We will be performing an upgrade of software on some of our core infrastructure at this time. This will only affect customers using the indicated MySQL servers, and may cause up to an hour of downtime during this maintenance window.

To confirm the MySQL server your site is using, you can do the following:
1. Log in to your Encompass site.
2. Next to the word "Encompass" on the left-side menu, in the top left, click the "three vertical dot" button.
3. At the bottom of the popup that appears, under the "Performance" header, look for a line that says "DB: MySQL" which will indicate the MySQL server used by your site.

Posted on May 12, 2026 - 11:55 MDT

Scheduled Maintenance - MySQL2, MySQL3, MySQL15 May 30, 2026 20:00-22:00 MDT

We will be performing an upgrade of software on some of our core infrastructure at this time. This will only affect customers using the indicated MySQL servers, and may cause up to an hour of downtime during this maintenance window.

To confirm the MySQL server your site is using, you can do the following:
1. Log in to your Encompass site.
2. Next to the word "Encompass" on the left-side menu, in the top left, click the "three vertical dot" button.
3. At the bottom of the popup that appears, under the "Performance" header, look for a line that says "DB: MySQL" which will indicate the MySQL server used by your site.

Posted on May 12, 2026 - 11:56 MDT

Scheduled Maintenance - MySQL6, MySQL10, MySQL26 Jun 5, 2026 22:00 - Jun 6, 2026 00:00 MDT

We will be performing an upgrade of software on some of our core infrastructure at this time. This will only affect customers using the indicated MySQL servers, and may cause up to an hour of downtime during this maintenance window.

To confirm the MySQL server your site is using, you can do the following:
1. Log in to your Encompass site.
2. Next to the word "Encompass" on the left-side menu, in the top left, click the "three vertical dot" button.
3. At the bottom of the popup that appears, under the "Performance" header, look for a line that says "DB: MySQL" which will indicate the MySQL server used by your site.

Posted on May 12, 2026 - 11:58 MDT

Scheduled Maintenance - MySQL5, MySQL14, MySQL19 Jun 6, 2026 20:00-22:00 MDT

We will be performing an upgrade of software on some of our core infrastructure at this time. This will only affect customers using the indicated MySQL servers, and may cause up to an hour of downtime during this maintenance window.

To confirm the MySQL server your site is using, you can do the following:
1. Log in to your Encompass site.
2. Next to the word "Encompass" on the left-side menu, in the top left, click the "three vertical dot" button.
3. At the bottom of the popup that appears, under the "Performance" header, look for a line that says "DB: MySQL" which will indicate the MySQL server used by your site.

Posted on May 12, 2026 - 11:58 MDT
May 15, 2026

No incidents reported today.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.