Encompass Technologies Status

Encompass Technologies

All Systems Operational

Encompass Cloud Platform (ECP) Operational

Encompass Mobile Operational

Snowflake Data Warehouse Operational

DSDLink Operational

SRS Connection Operational

Trading Partner EDI Connections Operational

Encompass Support System Operational

paylink Operational

paylink Stripe API Operational

AWS Services Operational

Domain Name Service (DNS) Operational

Elastic Load Balancer (ELB) Operational

Elastic Compute Cloud (EC2) - US West Operational

Elastic Compute Cloud (EC2) - US East Operational

Simple Storage Service (S3) Operational

Simple Email Service (SES) Operational

Elasticache Operational

Lambda Operational

3rd Party API Services Operational

Google Maps Operational

Google Docs Operational

Twilio Phone System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 23, 2025

No incidents reported today.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

Encompass Site inaccessible for some users

Resolved - This incident has been resolved. We'll post a postmortem within 5-7 business days.
Mar 19, 14:13 MDT

Monitoring - Issues have been resolved and we are monitoring performance closely.
Mar 19, 14:06 MDT

Identified - We are continuing to work on this issue as access issues have continued to occur. We'll update again as soon as we have more information.
Mar 19, 13:39 MDT

Update - We are continuing to monitor for any further issues.
Mar 19, 13:17 MDT

Monitoring - A fix has been implemented and we are contingent to monitor performance. Access should be restored for all users.
Mar 19, 13:17 MDT

Identified - The issue has been identified and we are working on addressing it.
Mar 19, 13:12 MDT

Investigating - Some users of Encompass are experiencing issues connecting to their site. We are investigating the cause and will work to restore access.
Mar 19, 13:07 MDT

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

Scheduled Maintenance - EChat Service

Completed - The scheduled maintenance has been completed.
Mar 16, 02:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 02:00 MDT

Scheduled - We will be undergoing scheduled maintenance at this time to improve the system. During this time, the EChat service will be intermittently unavailable. You may continue working, but you may get alerts concerning the echat service being unavailable during this time.
Mar 14, 16:10 MDT

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

Intermittent errors when running reports/processes against the data warehouse

Postmortem - Read details
Mar 14, 13:37 MDT

Resolved - This incident has been resolved. A post-mortem will be posted in 5-7 business days.
Mar 10, 19:33 MDT

Monitoring - Working with Snowflake, this issue has been fixed through a full infrastructure refresh.
We are monitoring for 1 hour to confirm
Mar 10, 18:08 MDT

Investigating - Beginning at 4:21 MST, we are seeing a spike in errors from Snowflake for "Snowflake Internal Error: Unable to connect".
This is causing intermittent failures for reports and other processes that use the data warehouse.

Issue has been escalated to Snowflake and they are investigating.
Mar 10, 16:21 MDT

Mar 9, 2025

No incidents reported.