Encompass Technologies

All Systems Operational

Encompass Cloud Platform (ECP) Operational
Encompass Mobile Operational
Snowflake Data Warehouse Operational
DSDLink Operational
SRS Connection Operational
Trading Partner EDI Connections Operational
Encompass Support System Operational
paylink Operational
paylink Operational
paylink Stripe API Operational
AWS Services Operational
Domain Name Service (DNS) Operational
Elastic Load Balancer (ELB) Operational
Elastic Compute Cloud (EC2) - US West Operational
Elastic Compute Cloud (EC2) - US East Operational
Simple Storage Service (S3) Operational
Simple Email Service (SES) Operational
Elasticache Operational
Lambda Operational
3rd Party API Services Operational
Google Maps Operational
Google Docs Operational
Twilio Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 27, 2026

No incidents reported today.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026
Resolved - Snowflake has resolved Encompass impacting issue. There should be no further issues with Encompass functions that utilize Snowflake.

Snowflake will publish their own root cause analysis within five business days, which can be found on their site.

Jun 23, 16:40 MDT
Investigating - We are seeing increased error rates and slowness throughout Snowflake.
The Snowflake team is investigating.

Snowflake team has added an incident to their own status page for monitoring: https://status.snowflake.com/incidents/j3xz9wrt22vp

Jun 23, 16:04 MDT
Jun 22, 2026
Resolved - Snowflake has fully resolved their issue. There should be no further issues with Encompass functions that utilize Snowflake.

Snowflake will publish their own root cause analysis within five business days, which can be found on their site.

Jun 22, 18:40 MDT
Monitoring - Snowflake is rolling out a fix and Encompass is seeing decreased error rates across Snowflake and are monitoring to ensure performance continues to recover.
Jun 22, 16:27 MDT
Update - The Snowflake team is continuing to look into the issue, incident link: https://status.snowflake.com/incidents/zn8xxp2qzpr1
Jun 22, 15:55 MDT
Update - Snowflake has escalated this to an outage in the US Oregon Region
Jun 22, 14:41 MDT
Update - Snowflake team has added an incident to their own status page for monitoring: https://status.snowflake.com/
Jun 22, 14:40 MDT
Investigating - We are seeing increased error rates and slowness throughout Snowflake.
The Snowflake team is investigating.

Jun 22, 14:28 MDT
Jun 21, 2026

No incidents reported.

Jun 20, 2026
Completed - The scheduled maintenance has been completed.
Jun 20, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 20:00 MDT
Scheduled - We will be performing an upgrade of software on some of our core infrastructure at this time. This will only affect customers using the indicated MySQL servers, and may cause up to an hour of downtime during this maintenance window.

To confirm the MySQL server your site is using, you can do the following:
1. Log in to your Encompass site.
2. Next to the word "Encompass" on the left-side menu, in the top left, click the "three vertical dot" button.
3. At the bottom of the popup that appears, under the "Performance" header, look for a line that says "DB: MySQL" which will indicate the MySQL server used by your site.

Jun 2, 17:06 MDT
Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026
Completed - The scheduled maintenance has been completed.
Jun 13, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 20:00 MDT
Scheduled - We will be performing an upgrade of software on some of our core infrastructure at this time. This will only affect customers using the indicated MySQL servers, and may cause up to an hour of downtime during this maintenance window.

To confirm the MySQL server your site is using, you can do the following:
1. Log in to your Encompass site.
2. Next to the word "Encompass" on the left-side menu, in the top left, click the "three vertical dot" button.
3. At the bottom of the popup that appears, under the "Performance" header, look for a line that says "DB: MySQL" which will indicate the MySQL server used by your site.

Jun 2, 17:05 MDT