Resolved -
We've started to receive reports that issue is resolving for affected users. Any remaining users should see service return to normal in within the next 1-2 hours.
Apr 17, 10:27 MDT
Update -
We are continuing to monitor for any further issues.
Apr 17, 09:56 MDT
Monitoring -
From our investigation, it looks like this may be an issue with select Internet Service Providers (ISP), and not a broader issue with the Encompass system.
If you experience an issue, please try using a different Wi-Fi network to connect to the application.
We will continue to monitor the issue.
Apr 17, 09:56 MDT
Investigating -
We have received reports of issues with pages loading in Encompass and errors syncing Encompass Mobile. We are currently investigating and will update this task as we find out more information and can address the issue.
Apr 17, 09:00 MDT